Cookie & Data Usage Policy
Understanding How seraphyntavoxa Uses Tracking Technologies
Last Updated: March 2025
What Are Cookies and Tracking Technologies?
When you visit seraphyntavoxa.com, we use various tracking technologies to enhance your experience and improve our insurance advisory services. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website. Beyond traditional cookies, we also employ web beacons, pixel tags, and similar technologies to gather insights about your browsing behavior.
These tools work together to create a more personalized experience when you're exploring insurance options or seeking financial guidance. For instance, if you're comparing different insurance policies, cookies help us remember which products you've viewed so we can provide relevant recommendations during your next visit.
Types of Tracking We Use
Essential Cookies
These are absolutely necessary for our website to function properly. They enable basic features like secure login to your client portal, form submissions for insurance quotes, and navigation between different sections of our site. Without these, you wouldn't be able to access core services.
Functional Cookies
These enhance your experience by remembering your preferences, such as your preferred contact method, previously selected insurance categories, or language settings. They make subsequent visits more convenient and tailored to your needs.
Analytical Cookies
We use these to understand how visitors interact with our website, which pages are most helpful, and where people might be experiencing difficulties. This information helps us improve our service delivery and website functionality.
Marketing Cookies
These track your browsing habits to deliver relevant insurance and financial service information. They help us show you content that matches your interests and ensure our communications are valuable rather than intrusive.
How Tracking Enhances Your Experience
Our tracking technologies serve specific purposes that directly benefit your interaction with seraphyntavoxa's services. When you're researching insurance options, we can present information in a logical sequence based on your interests. If you've been looking at home insurance, our system understands this and can highlight related services like contents insurance or landlord protection.
- Personalized insurance recommendations based on your browsing patterns and expressed interests
- Streamlined quote processes that remember your basic information across sessions
- Relevant educational content delivery matching your insurance knowledge level and interests
- Improved customer service through understanding of your service history and preferences
- Website performance optimization based on usage patterns and technical feedback
- Security monitoring to protect your personal and financial information during consultations
This approach means you spend less time searching for relevant information and more time making informed decisions about your insurance needs. We've found that clients appreciate when we can quickly understand their situation and provide targeted guidance rather than generic advice.
Data Retention and Storage
How Long We Keep Different Types of Data
30
30 Days - Session Data
Temporary browsing information, search queries, and page navigation patterns are stored for one month to improve immediate user experience.
6M
6 Months - Analytical Data
Website performance metrics, user interaction patterns, and technical optimization data remain in our systems for six months to support ongoing improvements.
2Y
2 Years - Marketing Preferences
Your communication preferences, content interests, and marketing interaction history are retained for two years to ensure relevant service updates.
7Y
7 Years - Client Records
For active clients, service records and consultation history are maintained for seven years in compliance with Australian financial services regulations.
Managing Your Cookie Preferences
Browser-Specific Cookie Controls
You have complete control over how cookies are handled on your device. While we believe our tracking enhances your experience, we respect your choice to modify these settings. Keep in mind that disabling certain cookies might affect website functionality, particularly for features like quote comparisons or client portal access.
Google Chrome
Settings → Privacy and security → Cookies and other site data → Customize settings by seraphyntavoxa or globally
Mozilla Firefox
Options → Privacy & Security → Cookies and Site Data → Manage Data or Clear Data options
Safari
Preferences → Privacy → Manage Website Data → Remove or block specific site cookies
Microsoft Edge
Settings → Cookies and site permissions → Cookies and site data → Individual site management
Third-Party Services and Integrations
seraphyntavoxa works with carefully selected third-party providers to deliver comprehensive insurance services. These partnerships may involve data sharing under strict privacy agreements. For example, when we connect you with insurance underwriters or use comparison tools, certain information travels between systems to provide accurate quotes and policy options.
We maintain oversight of all third-party integrations and ensure they meet Australian privacy standards. Any data sharing is limited to what's necessary for service delivery, and we regularly audit these relationships to protect your information. You can request details about specific third-party involvements in your service delivery at any time.
Your Rights and Control Options
Beyond browser-level cookie management, you have comprehensive rights regarding your data with seraphyntavoxa. You can request to see what information we've collected, ask for corrections to inaccurate data, or request deletion of information that's no longer needed for active services. For current clients, some data retention is required by law, but we're happy to explain what must be kept and why.
- Access your complete data profile and understand what information we maintain
- Correct any inaccurate personal or contact information in our systems
- Request deletion of data not required for legal or service continuity reasons
- Opt out of marketing communications while maintaining essential service updates
- Export your data in standard formats for your own records or transfer to other providers
- Understand exactly how your information is used in our service delivery processes
Updates and Policy Changes
As technology evolves and our services expand, this cookie policy may require updates. We'll notify active clients of significant changes through email or prominent website notices. Minor clarifications or additions typically appear here first, with the updated date reflected at the top of this page.
We encourage periodic review of this policy, especially if you notice changes in how our website behaves or if you have questions about new features we've introduced. Our commitment to transparency means you'll always have access to current information about our data practices.
Questions About Our Cookie Policy?
We're happy to discuss any aspect of our data usage and cookie practices.
Email us at info@seraphyntavoxa.com or call +61 8 8932 6000
Visit us at 167 Flinders Street, Adelaide SA 5000, Australia